Not getting iMessages is a common problem of some Galaxy S8 or Galaxy S8 Plus users. Some of them are perfectly aware of the situation but don’t really know how to fix it. Others are actually clueless that they’re dealing with an iMessage issue and simply think there’s something wrong with their smartphone or with the stock messaging app.
How can you tell it’s an iMessage problem?
Troubleshooting is actually very simple in such instances. All you have to do is to determine whether an iMessage is involved or not. This can happen in any of the two following situations:
- When you are trying to receive a message from an Apple device;
- When you are trying to send a message to a non-Apple user.
The later issue is usually accompanied by the observation that texting to Apple devices, from your Samsung Galaxy S8 or Samsung Galaxy S8 Plus, is possible.
These situations are common when you’ve just transferred your SIM card from Apple to any other device because the iMessage service remained active and your SIM tries to handle these messages through the iMessage center, something that your Android doesn’t support.
How can you fix this iMessage problem?
Judging by the entire above, the issue is clearly with your SIM card. If you still have the iPhone you’ve previously used this SIM with, you can insert it in there and deactivate the iMessage service from the iPhone’s settings.
If not, there’s no problem, you also have a webpage from where you could deregister just as easily. Let’s take these options individually and underline what you have to do:
Solution #1 – use your old iPhone:
- Take out the SIM card from Samsung Galaxy S8 or Samsung Galaxy S8 Plus;
- Insert it into the iPhone device;
- Activate an internet connection;
- Go to Settings;
- Tap on Messages;
- Select the iMessage;
- Switch its status from On to Off;
- Leave the menus;
- Now move your SIM card back into the Android device.
Solution #2 – use the web service:
- Open an internet browser;
- Access the Deregister iMessage page;
- Scroll to the bottom of the page;
- Tap on “No longer have your iPhone?”;
- Type in your phone number;
- Select your region;
- Select to Send Code;
- In a couple of seconds, you should receive a code on your mobile;
- Type that code into the Enter Confirmation Code field;
- Select to Submit;
- Test your Samsung device to see if you can now message to Android, Windows or Blackberry users.
From this moment on, your Samsung Galaxy S8 or Samsung Galaxy S8 Plus should be able to communicate through text messages with any kind of mobile device. Sending or receiving such texts, it will work perfectly, just as it is supposed to!