Some owners of the Samsung Galaxy S8 or Galaxy S9 have reported some issues with the microphone. The issue is that the receiver is not able to hear when they call someone. Although the Galaxy S9 smartphone can be quite a handy gadget especially if you have some tips and tricks on how to use it, the microphone issue can be a giant frustration. If you are experiencing the same problem, we have provided a solution that should hopefully work for you on your Samsung Galaxy S8 and Galaxy S9 smartphone.
Before trying out the solutions provided, ensure that you turn off Bluetooth headphones and headsets. This will help you to confirm that you the issue with the microphone is not imbedded in the headphone or any accessory for that matter. If it happens that the smartphone’s microphone works properly after removing the headphones, then you have already eliminated the source of the problem.
It is also encouraged to get rid of any dust or dirt that could be clogging the hole of the microphone. Most microphone issues are solved at the hardware level in most cases. There is also a chance that you may have to return the phone to the retailer or a qualified technician to get a professional opinion about the problem. This will help you solve any issues with the microphone.
In some rare cases, the microphone issues are associated with the phone’s software or firmware. Some applications may intrude and interfere with the normal functioning of the microphone. To locate the problem, we have to isolate the problem first. We have outlined some steps which you can follow to help you fix the issue.
Fixing Microphone Issues On Galaxy S8 And Galaxy S9
You can start by turning of your smartphone. Proceed to remove the battery as well as the SIM card. Leave it for at least 30 seconds and then put everything back in. now restart your Galaxy S8 or Galaxy S9 device and check to see if the problem has been fixed.
As mentioned earlier, third party apps may affect the microphone functionality. If this is the case, it is suggested that you try to test the microphone in the Safe Mode and see if it works. The Safe Mode disables all third party apps but retains the preinstalled apps. You can start your phone in Safe Mode by following the steps below;
- Switch off your Galaxy S8/Galaxy S9 and leave it off for about 30 seconds
- Long press the power key till you see the Samsung Galaxy S8 on the screen. Now let go of the power button
- Press and hold the volume down button as soon as you let go of the power button
- Press the volume down key long enough for the S8 smartphone to complete restarting
- You will now see ‘Safe Mode’ at the bottom of your screen
- Let go of the Volume down button the moment the Safe Mode appears on your screen
Once you finishing starting your smartphone in the Safe Mode, it is time to check if the microphone is working correctly. If you realize that Galaxy S8 and Galaxy S9 microphone is working then you can be sure the problem lies in the third party apps. Uninstall all the faulty apps one after the other, until the microphone finally works in the normal mode.
As a last resort, perform the factor reset if you realize that the microphone still doesn’t work in the Safe Mode. If the problem lies in the faulty smartphone setting or a corrupted firmware then you can rely on the factory reset to solve this issue.
The factory reset will take the phone back to its default settings. You may have to back up all your data beforehand because the factory reset deletes all data from your smartphone. To complete a factory reset, follow the steps provided below;
- Switch off the Galaxy S8/Galaxy S9
- Simultaneously press and hold the power, volume up and home buttons
- This will take you to a recovery menu from where a Blue Android screen will precede it.
- Use the volume button to scroll through and highlight the option for Wipe data/Factory Reset. Now use the power button to confirm your selection.
- Proceed to the next screen and select Yes using the power button
- The factory reset will start and a yellow message will be displayed at the bottom of your screen once the process is completed.
- Highlight and choose Reboot System Now from your screen and confirm using the power button
- The Samsung Galaxy S8 will now restart will all the factory setting having being restored.
You can now check if the microphone works by recording your voice with the recording app. Visit a certified technician if this problem persists after completing the factory reset. The technician will then check for any hardware related problems on your smartphone.