When you turn on your Samsung Galaxy Note 8 or Note 9, you probably expect to see anything but a black screen. And still, when that happens, you wait and hope for the better. Maybe it’s just taking a little longer for it to boot into the normal running mode. The buttons light up normally, anytime soon, the screen will wake up. Only that it doesn’t…
If you have this problem with the screen that doesn’t wake up, you should know that, as stressful and frustrating as it is, it is not very uncommon. Other Samsung Note 8 and Note 9 users also reported that they are having occasional problems with turning on their smartphones. But if you know us well enough by now, you would trust that we already have a couple of solutions up the sleeve. Here are our suggestions for you to fix Note 8 and Note 9 black screen issue:
First, Wipe the Cache Partition from the Recovery Mode
- You have to turn off the phone;
- Start by pressing the Volume Up, Power Off, and Home buttons;
- Keep them all pressed at the same time, up until the phone vibrates shortly;
- After that vibration, you can release the Power button but continue to hold the other two remaining buttons;
- You should only release all the buttons when the Android System Recovery screen shows up on the display;
- Then, highlight the option to “Wipe Cache Partition” using the Volume Down key;
- Select the option with the Power button;
- Wait for it to clear the cache partition and the Samsung Note 8 and Note 9 to reboot automatically.
Second, try to factory reset the Samsung Galaxy Note
If the previous action of wiping the cache partition didn’t fix the unresponsive black screen on Note 9 and Note 9, following the steps of how to factory reset a Note 8 might work a lot better. Read our guide above suggested and try to back up all your important files before you begin, to prevent losing it.
Last but not least, try some tech support
The factory reset is the kind of action that erases everything from every smartphone. If not even that one helped you to overcome the Samsung Galaxy Note 8 and Note 9 black screen problem, you are out of options. The only thing left is to let the pros look into it. A technician could easily decide on the best course of action, sparing you from other headaches.