The Note 8 and Note 9 “Mobile network not available” notification can show up on any Samsung device, at any given time, for various reasons. The only thing that remains constant regardless of the context is the fact that this error puts you in an impossible situation. There’s nothing you can do on your smartphone when it doesn’t recognize the mobile network, which is why you will want to know how to fix it immediately.
The causes may vary from a faulty SIM card to an incorrect setting configuration. Sometimes, even an important glitch of the operating system could be at fault. Regardless what it is, you have a couple of options to try out and you would better start trying them one by one until you find something that works for you.
Perform a factory reset:
- Access the Settings menu;
- Select the Backup and Reset option;
- Hit the Factory Data Reset option.
Perform a system update:
- Go to Settings;
- Navigate to About Device;
- Tap on Software update;
- Check for available updates;
- Install the latest suggested update.
Adjust the settings of your network:
- Get back to Settings;
- Tap on Wireless and Networks;
- Hit the Mobile Networks field;
- Tap on Network Operators;
- Switch the mobile network to manually;
- Then, restart the device.
Modify the settings:
- This time, head to the Dial pad;
- Type (*#*#4636#*#*);
- Tap on Phone or Device Information;
- Select the Run ping test;
- Tap on the GSM Auto (PRL) option from the list that will extend;
- Turn off radio;
- Restart the phone.
You’re free to choose the order in which you want to try to fix the “Mobile network not available” on Samsung Note 9 and Note 8. As you’ve probably seen, the first one is a factory reset, which will probably erase all your data unless you do a proper backup in advance. Whether this will be your first or your last call, it’s up to you. Just try it and you’ll get rid of the error!