What can you do with a Samsung Galaxy Note 8 or Note 9 that doesn’t want to turn on its screen? You might be tempted to throw it out the window, which is obviously not the right thing to do. You can also try to troubleshoot the problem on your own, and find a quick fix for the unresponsive screen. Or you could try to let the pros handle the problem.
The minimum checkup for when the Galaxy Note 8 and Note 9 screen won’t turn on:
- Is the battery dead? Plug in the charger and see what happens. Wait for a few minutes and try again.
- Is the power button blocked? Check it and see if there’s any trace of physical damage. Tap on it several times in a row, to see if it isn’t blocked.
If you couldn’t detect any obvious problem, you could take it to the service.
Why get technical support for a screen won’t turn on problem?
Because you might be looking at a serious problem. A technician is the only one who can conclude that there is a physical issue. The power button may not be blocked but rather broken, in which case the technician will know how to handle it. Or maybe it’s something with the connection between the screen and the motherboard of the device. You don’t know, you can’t tell, but you can let the professionals tell you. If the device is still under warranty, you’re even luckier.
What can you try on your own when the Galaxy Note 8 and Note 9 screen won’t turn on?
The problem you’re looking at is obviously manifesting within the normal running mode. But any Samsung Galaxy Note 8 or Note 9 device can also run in the Safe Mode and in the Recovery Mode. You can access each of these, individually, and try to notice how the phone acts in the new context.
To boot the Samsung Galaxy Note 8 and Note 9 into Safe Mode:
- Press and hold the Power button;
- Let go of the Power button when the Samsung screen loads;
- Then, press and hold the Volume Down key;
- When the device restarts, you can see the Safe Mode text at the lower left corner.
These are the minimal instructions that anyone with some tech knowledge can easily follow. If you feel that you need more detailed explanations, try out this guide on how to boot the Samsung Galaxy Note 8 into Safe Mode.
Now, don’t forget the reason why you’re here, which is to test if the screen turns on in this new mode. If it does, you can suspect one of your recently installed apps, which means you need to test and uninstall them one by one until you fix it.
To boot the Samsung Galaxy Note 8 and Note 9 into Recovery Mode:
- Press and hold the Home, Power, and Volume Up buttons;
- When the device vibrates shortly, only let go of the Power key;
- When the Android System Recovery screen shows, let go of the other two keys.
Now that you’ve made it to the Recovery Mode, time to wipe the cache partition. You’ll use the Volume Down for navigation and the Power key for activating the options. Do the wipe cache and wait for the final reboot.
If you want to know more you can always consult this guide on how to clear your Samsung Note 8 cache memory.