A lot of people are complaining about the crashing of the Snapchat on their Samsung smartphone. This can be a reason of old version of Snapchat or any problem with the Google play store. If you mess up with the play store your Snapchat will not work.
Here are a few things that you can do in order to make you Snapchat behave normally. Continue reading to learn how to fix Snapchat keeps crashing on Note 9 and Note 8
You can simply update your Snapchat to resolve the issue. Keep your apps and software up to date in order to get rid of such issues with apps. Here is what you need to do.
- Launch google play store.
- Slide to the right to get the options and tap on “My apps and Games”.
- Find and tap on Snapchat.
- Tap on “Update”.
Clear Snapchat cache or data.
- Go to the apps and tap on settings.
- Tap on “Apps”.
- Tap on Snapchat.
- Tap on “Clear cache”.
If your app still keeps crashing, try clearing the data. Go to the same settings and instead of “clear cache” tap on “Clear data”. This will delete your account from the app and you will have to log in again.
In this method, you will need to uninstall the Snapchat from your smartphone and reinstall it again from the Google Play Store. You can either delete the app directly from the app menu or go to the settings and delete. If you want to delete the app directly from the app menu:
- Tap and hold the icon of Snapchat and drag it to the dustbin with the label of “Uninstall” or “Remove”.
- It will be uninstalled.
If you want to do it from the settings:
- Go to the settings.
- Tap on “Apps”.
- Find and tap on “Snapchat”.
- Tap “Uninstall”.
The final solution
If nothing worked and your Samsung Note 8 or Note 9 smartphone keep crashing and restarting without any clear reason then you need to factory reset your phone in order to get rid of all the bugs you get from the apps and other things you have downloaded.
To do a factory reset of your smartphone, you need to go to the boot menu of your android phone and reset. Or simply do it from the settings.
Keep in mind that whenever you do a factory reset, all your files, accounts and data will be deleted and your phone will be the way it was when you bought it.
Use safe mode in order to get rid of unwanted apps and other affected files. The safe mode can be accessed by following this method:
- Turn off your smartphone.
- Tap and hold the power button.
- When the logo of android displays on the screen, press and hold volume down key.
- You will be entered to the safe mode.