The Samsung Galaxy Note 8 and Note 9 won’t turn on problem can be a serious thing. Of course, not as serious as in a dead device that doesn’t respond in any way – most of the time, users report that the device seems to be active, its buttons light up, but it’s just that the screen doesn’t wake up. It remains black and it won’t turn on whatever you do, preventing you from using it at all.
Now, this problem can happen on random occasions and disappear just the same. But when it happens and you’re staring at a smartphone that you simply can’t use, you must be dying to know what you can do about it.
Our first suggestion would be to take advantage of your warranty and let the professionals troubleshoot your Samsung Galaxy Note 8 or Note 9 that won’t turn on. But just so you won’t put yourself in an embarrassing situation, you’d better make sure, before you ask for an inspection, that the battery isn’t completely drained out. That’s right, there is a high possibility that the battery is nearly dead and your phone no longer has the resources to wake up the screen.
Plug the charger and check if the device turns on after at least 15 minutes of charging. If you’re not getting anything out of it, consider the assistance of an authorized technician. The alternative solutions would involve that you:
Hit the Power key multiple times, making sure it’s not stuck
If that button remained stuck for whatever reason, it clearly cannot unlock your phone. Try to hit it several times in a row and pay attention to see if it looks like it is being triggered or it stays still. If it stays still and unresponsive, it could be a hardware problem behind the button, which, again, would send you to a service where someone will open up your Samsung Galaxy Note 8 or Note 9 and see what’s wrong with it.
Head to the Wipe Cache Partition option from the Recovery Mode
- Press and hold the Volume Up, Power, and Home keys until the phone vibrates;
- Release the Power button and hold the other two until the Android System Recovery screen loads;
- Highlight the option listed as Wipe Cache Partition with the Volume Down key;
- Use the Power button to actually select and activate it;
- Wait for it to finish and then use the same keys to reboot the Note 8 or Note 9.
Try to wake up the screen by booting the Galaxy Note 8 and Note 9 into Safe Mode
- Press and hold the Power button;
- Release it once you see the Samsung screen;
- Use the Volume Down key and press it until it restarts;
- You should see the Safe Mode text at the bottom left corner;
- Try to see if you can use your smartphone in the Safe Mode.
Accessing the Safe Mode will not solve your unresponsive screen problem, but it will tell if you the reason why the Samsung Galaxy Note 8 or Note 9 screen doesn’t wake up is a third-party app. These apps don’t run in Safe Mode, so, if your problem is gone when you get here, you can blame a third-party app for it. At this point, it’s up to you to test and see what else you can do or decide to get the technical support that we suggested in the first place!