For those that own the new Samsung smartphone, you could be having a problem with the screen does not wake on Galaxy S8 and Galaxy S8+ Plus. Some even say that the phone is actually turned on, but the screen remains black and not showing anything. This can be a concerning issue and you’ll want to know how to fix Galaxy S8 or Galaxy S8+ Plus screen does not wake.
Lets start off by saying that if you can’t wake screen on Samsung Galaxy S8 and Galaxy S8+ Plus, the first thing you should do is check to the battery. By looking at the power level of the battery, you’ll be able to see the limited amount of power is causing the screen to not light up. The best way you can test and see if it’s a battery issue is to plug it in to a charger and wait until you have some power in the phone.
If this method doesn’t solve the screen does not wake on Galaxy S8 and Galaxy S8+ Plus, then it’s recommended that you follow the steps below to find another way to solve this issue.
Attempt to wake up screen more than once
We suggest that you try to wake the screen several times by pressing the power button a few times to see if the phone will turn on. If you’re not able to wake the screen on Galaxy S8 or Galaxy S8+ Plus, it could mean that the power button is not responding correctly. To go around this issue, you can try the steps below.
Boot into Safe Mode and check problematic apps
Once cause for this could be from a new installed that is giving you problems. This is especially the case with apps that are always operating in the background and sometimes cause the phone to crash and freeze.
The good news is that with Safe Mode, you can see which third-party app is causing the problem. Follow the steps below to learn how to get the Samsung Galaxy S8 and Galaxy S8+ Plus into Safe Mode:
- Hold the Power button for a few seconds
- Wait until the Samsung logo appears and then release the Power button
- With the Volume button, browse and select on Safe Mode
Boot into Recovery Mode and check cache partition
Another method that can fix the screen doesn’t wake on Galaxy S8 or Galaxy S8+ Plus is by getting the phone into Recovery Mode. With this method, you’ll clear the cache partition that in most cases solves the problem that you’re having. You can get the Galaxy S8 and Galaxy S8+ Plus into Recovery Mode by follow these steps:
- At the same time Press and hold the Home, Volume and Power buttons
- Once the phone vibrates, release the Power button
- Still hold onto the other buttons until you see the Android System Recovery screen
- Now let go of all the buttons and press on the Volume Down key
- Select Wipe Cache Partition menu
- Once the wipe cache partition has been finished and Galaxy S8 will reboot itself.
Use a technician
If none of the methods above solved the problem with screen does not wake on Samsung Galaxy S8+ Plus or Galaxy S8, then it’s recommended that you have your phone checked out by a technician. If the phone is damaged then they’ll provide suggestions on how to fix it. It’s important to note that if your Galaxy S8 or Galaxy S8+ Plus is still under warranty, then you should contact Samsung and get your device replaced with them.