Some owners of Samsung Galaxy S8 and Galaxy S8+ Plus complained that the gyro or accelerometer suddenly stopped working. When this happens, the screen of the smartphone no longer rotates when you change its position from vertical to horizontal. Moreover, it’s possible that even the camera app to show everything upside down. If you’re dealing with any of these – screen won’t rotate, camera images inverted, camera buttons upside down – read on and you will find a couple of methods to fix this problem.
To put it simple, you have one solution that is more invasive and a bit more complicated – doing a hard reset requires following some specific steps, not to mention that it will erase all the data from your device. This is why we’d like to save this one for the last.
And you also have a self-test option, to help you check if the gyroscope or the accelerometer of your Samsung Galaxy S8 or Galaxy S8+ Plus is really not working. For this purpose:
- Go to the Home screen of the device;
- Tap on the Phone icon;
- Switch to the Dialer pad;
- Type in the code *#0*#;
- The device should automatically enter the Service Mode screen;
- Tap on Sensors;
- Do a self-test.
Please note that some wireless carriers tend to disable the Service Screen access. If this is your case too – check with the service provider as well, maybe they have a simple solution at hand – the only alternative is to perform a factory reset and bring the smartphone back to its factory defaults.
If you want to learn more about resetting a smartphone like Samsung Galaxy S8 or Samsung Galaxy S8+ Plus, this guide will help you a lot.
Some users reported that they managed to make the screen rotate as it should by simply hitting the device with the back of their hand. A gentle jolt worked for some, though we wouldn’t recommend this as something to try at home, not if you really care about your phone.
So instead of smacking your Galaxy S8 to fix it, consider the hard reset we were previously telling you about. It will delete all your data, apps, and settings, but you can still create a backup prior to initiating the process. That way, you prevent any data from being lost and you get to enjoy a fresh start for the device.
Access the Settings, go to Backup & Reset, and initiate a backup. After that, use this guide on how to hard reset a Galaxy S8/S8+ Plus.
Say you tried the entire above yet the screen still won’t rotate? It is possible that you’re dealing with a bug in the current software. You can also try to update your Samsung Galaxy S8 device to the latest version of software available.