You must have noticed early on that your Samsung Galaxy Note 8 or Note 9 has two soft keys that light up when you touch it. These keys sitting next to the home button are supposed to light up all the time, whenever you are using them, so you are somewhat right to become concerned when you’ve looked at it and noticed that the light is gone.
Is the touch key broken since it no longer lights up? The answer is simple – as long as the key does what it is supposed to – responding to your actions – the absence of the light shouldn’t concern you. Go to a darker place and try to analyze it – maybe the place where you are now is having a bright light that prevents you from noticing the touch key light. If that isn’t the case, here’s what you have to do:
To fix the Touch Key light problem on Samsung Note 9 and Note 8…
- Turn on the phone;
- Go to the Home screen;
- Access the Settings (from the Apps drawer or from the Notification Shade);
- Select the Quick settings menu;
- Tap on Power Saving;
- Use the Power Saving Mode;
- Hit the Restrict Performance option;
- Uncheck the “Turn off touch key light” option.
Starting from now, the touch key light not working on Samsung Note 9 and Note 8 is history. Whether the feature was disabled by the energy saving mode or someone manually deactivated it by mistake, the steps from above are everything you need to get over it. As we’ve suggested, there was nothing broken about your touch keys, just a settings issue.