If you’ve just bought yourself a new Samsung Galaxy S8 or Galaxy S8+ Plus and you cannot activate it, there are several things you need to consider and options that derive from those potential problems.
Before we get into the details of how to fix Samsung Galaxy S8 won’t activate, we need to specify that there are quite a lot of our readers complaining about this problem. From our perspective, the best approach is to contact the carrier from where you bought your smartphone. Whether it’s Verizon, AT&T, Sprint, T-Mobile or whatever, you’d better let them do the effort of making your brand-new phone fully functional.
That’s because there are usually two major circumstances that could prevent the activation:
- Either the activation server is temporarily unavailable and your Samsung Galaxy S8 or Galaxy S8+ Plus cannot reach it;
- Or the device itself cannot be recognized, therefore cannot be activated for the service.
Nevertheless, if you do not appreciate the idea of waiting for your carrier and prefer to take the problem into your own hands, we are going to show you a few different ways you can tackle activation errors. Bear in mind that no matter the carrier from where you purchased the device, the steps from below should be pretty much the same.
Step 1 – Restart the device
Restarting the smartphone is one of the simplest steps you need to take. It works with plenty of other temporary glitches or software bugs so it might as well work with your Galaxy S8 or Galaxy S8+ Plus activation errors. Use the Power button on the side to turn off the smartphone. Let it shut down for a minute or so and then turn it back on. If the activation issue persists, proceed to step 2.
Step 2 – Use a different network connection
If you restarted the device without success, the next best and easiest thing to do is to check your network and wireless connectivity. The Wi-Fi settings that your Galaxy S8 or Galaxy S8+ Plus uses might be blocking the connection with the server. This problem can be easily tested by simply connecting the device to a different Wi-Fi network and checking if the activation is possible or not.
Step 3 – Restore the device
This is the most radical solution and implies performing a factory reset of the Samsung Galaxy S8. When you do so, your device will get a fresh start, which is exactly what you need in order to activate it. So back up all your important files and information, to make sure you’re not losing anything. Go to the device’s settings and tap on Backup & reset. And from there, follow the steps detailed in the guide we linked above.
After you perform this factory reset, your Samsung Galaxy S8 or Galaxy S8+ Plus should activate without any other problems. Naturally, if this third step didn’t work it out, eventually, you will need to go to your carrier and ask it to solve your problem.