This problem of not getting texts reported by some Galaxy S8 or Galaxy S8+ Plus users can manifest in two different ways:
- Some users can only send texts to Apple users, on Apple devices – for anyone else with non-Apple devices, whether it’s Android, Blackberry or Windows, messages seem to get lost on the way.
- Some users can only receive texts from Apple users who text them from their iPhones.
Judging by the entire above and if you happen to recall that you have previously used your current SIM card on an Apple device as well, you should be able to anticipate the cause of the problem. But even so, when you’re in the middle of the problem, frustrated and angry that you cannot send or receive texts on Samsung Galaxy S8 or Galaxy S8+ Plus, chances are you won’t compile anything.
In this article, we are going to explain you the reason why you’re not getting texts and what to do in order to solve the problem.
The cause for not getting texts on Galaxy S8 and Galaxy S8+ Plus
To put it simple, if you’ve ever used your current SIM card with an iPhone, you activated Apple’s iMessage service. Most likely, you have forgotten to deactivate it when you ditched the iPhone for the Android.
This means that when trying to text to you, iPhone users will still try to use the iMessage, which you currently don’t have access to since you are now using a Samsung device that runs on Android.
The fix for not getting texts on Galaxy S8 and Galaxy S8+ Plus
The key here is to deactivate the iMessage, which you can do by either putting your SIM card back into your iPhone and adjusting some settings or by accessing the Deregister iMessage page.
If you still have your old iPhone, put the SIM back in as suggested, have it connected to an LTE or 3G network, and go to Settings, tap on Message, and from there deactivate the iMessage.
If you don’t have your old iPhone, go online to the deregister iMessage page. Towards the bottom of the page, it should be a question with a link on it that says “No longer have your iPhone?”. You click on it and enter your phone number, select your region and the type of phone number, and ask it to send you the code. Then type in that code into the field “Enter confirmation code” and submit it.
From this moment on, your problem should be solved for good. You deactivated the iMessage so you can now receive messages from iPhone users right to your Samsung Galaxy S8 or Samsung Galaxy S8+ Plus smartphone.