In the world of cool and powerful smartphones, there are little things more annoying than a cool and powerful smartphone that shuts down, reboots or freezes out of the blue. It’s not just extremely frustrating, but it also prevents you from using the device as it was intended.
Unfortunately, it can happen often rather than rare. And when it does, there are two things you need to consider when Galaxy S8 and Galaxy S8+ Plus shuts down randomly:
- Is it happening on a brand-new Samsung Galaxy S8 or Galaxy S8+ Plus?
- Is it happening on an older device, with a history of testing or using all kinds of apps?
If you just bought your Galaxy S8 or Galaxy S8+ Plus and you’re already facing problems like the ones we previously mentioned, you should consider sending it to an authorized service. It could be something seriously wrong with it or just a minor defect. Either way, as long as it is still covered by warranty, why spend time and nerves on trying to fix something that was supposed to work flawlessly from the very beginning?
If it’s an older device, eventually out of warranty, you have all the reasons to insist on fixing it all by yourself, at least at the beginning. In this case, you might want to consider a series of problems such as a faulty app, a newly installed app, the operating system itself, a malfunctioning battery and so on.
In this article, we are going to give you some hints on how to troubleshoot instances when Galaxy S8 shuts down for no apparent reason. As you are about to find out, there are two general situations you’d have to look into:
A software problem – when the Android operating system is to blame
As it turns out, whenever new firmware updates are installed, there is a high chance that the Galaxy S8 or Galaxy S8+ Plus will behave erratically, shutting down suddenly. To test this theory and rule out the problem, you will need to do a factory reset.
Do not get scared by the perspective. This option will erase all your data, but you can and you should create a backup before initiating it. With the backup in place and all your data protected, you can reset your smartphone and then use the archive to make your phone look like it used to.
An app problem – when a third-party app is to blame
If you’ve gone through the factory reset yet the problem persists, an application could be suspected. What app would that be is hard to tell, but if you decide to do some cleaning, you will have to do it in Safe Mode.
The Safe Mode is the most secure environment for uninstalling any kind of apps and removing bugs. This is the place you should explore even when the Galaxy S8 or Galaxy S8+ Plus keeps restarting or a particular application stopped working.
In order to access the Safe Mode, you need to:
- Turn off the device;
- Press and hold the Power button until the device will reboot;
- The moment you see the Samsung logo on the display, you hold the volume down button;
- Keep the volume button pressed right until you will be asked to introduce the SIM PIN;
- After that, look at the bottom of the display for the option Safe Mode.
This is pretty much where our indications would have to stop. What you find in Safe Mode and what apps you need to uninstall it only depends on you, your Galaxy S8 or Galaxy S8+ Plus, and the apps you’ve been running on it.
Of course, whenever you feel like you’re way over your head in it, do not hesitate to ask professional help. The sooner you do it, the faster you’ll get over this problem and you’ll know how to proceed from that moment on.