The Galaxy S8 and Galaxy S8+ Plus turns off randomly, for no obvious reason at all, is something many owners discuss on various forums. Apparently, it is a common problem and, without a doubt, it is not normal at all. It isn’t one of those situations when you wait and hope it will pass either. That’s because it can happen to you in the most unexpected situations and not being able to use your smartphone can be extremely unpleasant.
This article is a roundup of several effective steps that should help you troubleshoot a Galaxy S8 and Galaxy S8+ Plus smartphone that turns off randomly.
First, reset the device to its factory settings
The reasons why a smartphone like yours turns off out of the blue can be numerous. Instead of losing time and annoying yourself with all kinds of fixes that may or may not work, you’d better approach the problem as a whole:
- Back up all the data that matters to you;
- Reset the device to its factory settings;
- Start configuring it from scratch;
- Monitor for a while to see if the random turn offs will continue to manifest.
This guide will show you how to factory reset a Galaxy S8/S8+ Plus step-by-step.
Second, clear the cache memory
As promised, this is a guide on what you need to do to solve the problem once and for all. That’s why this second step goes hand in hand with the first one. After you have reset the device, you also need to wipe its cache partition. You can learn how to wipe cache partition from here.
- Launch the Recovery Mode;
- When the Samsung logo and a Recovery text on blue font appear on the screen, release the buttons;
- Highlight your desired option, Wipe Cache Partition, with the Volume down button;
- Press the Power button to activate it;
- Wait for the process to finish;
- Highlight the Reboot system now option with the Volume down button;
- Close the process with the Power button and wait for the device to reboot.
Third, use the warranty
Without a doubt, this is the final resort. You’ve just performed two of the most radical refresh strategies for any kind of smartphone. If neither the factory reset nor the wipe cache partition solved the problem of your Samsung Galaxy S8 or Galaxy S8+ Plus smartphone, take it to an authorized service. The reason why it keeps turning off randomly may be more serious than you thought and there’s little you can do by yourself, other than letting the pros to handle it.