Volume not working is a problem that quite a few Galaxy S8 and Galaxy S8+ Plus owners experienced so far. We don’t need to explain to you what a major inconvenient this can be. Suffices to exemplify two of the most commonly reported circumstances, and you’ll see how much you’d hate that happening to you:
- On some devices, the volume not working manifests when making calls;
- On other devices, the volume not working manifests on receiving calls;
- Without much difference, the Galaxy S8 and Galaxy S8+ Plus owner could either not hear the person calling or the called person could not hear the caller.
Either way, it’s hard to use your device for voice, as it was intended to, and that’s very unpleasant.
In this article, we are going to suggest you 5 different ways to tackle such situations. Some of our readers got it right with solution number 1, while others struggled up to the latest suggestions in order to get sound back on their phones.
Let’s see how lucky you are.
How to fix Galaxy S8 volume, sound, and audio problems
Solution #1 – Take off the SIM
One of the simplest tweaks you can try is to turn off your device, remove the SIM card, let it sit like that for a little while, and then reinsert the SIM card. Turn on the device and make some calls, see if you’re still getting audio problems.
Solution #2 – Check the microphone
Especially if you’re the one who can’t be heard during conversations, check the microphone. Some debris, dirt or just dust may have piled up around it. When doing all that, be as gentle as you can, to avoid causing other complications. Use some compressed air, if you have the chance, but nothing too invasive.
Solution #3 – Turn off the Bluetooth
There are instances when the volume not working on a Galaxy S8 or Galaxy S8+ Plus was caused by a Bluetooth problem. This is easy to check, as you can simply disable it and see if the audio problem persists. If it’s gone, you might consider keeping the Bluetooth turned on only when you really need. If not, carry on reading…
Solution #4 – Wipe the cache
Now that the simple methods didn’t work, it’s time to move on to some software tweaks. One option would be to wipe the cache, as some users reported getting rid of the inconvenience after that. If you’re not sure what to do, here are the detailed instructions that will teach you how to wipe cache on Galaxy S8 or Galaxy S8+ Plus.
Solution #5 – Access the Recovery Mode
Last but not least, you could test your problem from the Recovery Mode. To access this functioning mode of your smartphone, follow this guide on how to enter Recovery Mode from Galaxy S8 or Galaxy S8+ Plus.