The Galaxy S8 and Galaxy S8+ Plus are sturdy smartphones that users generally rely on. Nevertheless, every now and then, some problems occur. By far one of the most annoying problems is when you can no longer charge the battery – without a battery, you really can’t do much on your phone. So, what’s with this grey battery symbol that keeps showing up? Why isn’t Galaxy S8 or Galaxy S8+ Plus charging, as it was supposed to?
Some of our readers started experiencing this problem right after they dropped their phones. Others, however, discovered it out of the blue, without doing anything that would have particularly inflicted the phone’s normal functioning. The Galaxy S8 vibrates, the grey battery issue is notified on the display, and nothing changes from there.
Regardless of the context you’re dealing with this problem, there are usually several common circumstances:
- It can be a minor problem with the charging port, meaning that the device doesn’t properly connect to the charging cable;
- It can be a problem with the charging cable itself, preventing it from powering the device as it was supposed to;
- It can be a problem with the battery itself, though, in this case, you can’t tell from the beginning how bad it is or if you really need to have the battery changed.
Now let’s take potential causes and solutions one at a time:
Galaxy S8 not charging – grey battery symbol due to faulty charging port
This is by far the easiest and most “desirable” problem, so to speak. It is also the most common culprit, since dirt, debris or lint can easy pile up in there, stopping the connection with the charging cable.
All you have to do is to grab a paper clip or a small needle and gently move it around the charging port to take out whatever is trapped in there.
Just be careful! If you push too hard, you risk affecting the charging port, thus turning a minor issue into a more complicated problem!
Galaxy S8 not charging – grey battery symbol due to faulty charging cable
This circumstance shouldn’t concern you very much either. With charging cables being universal to Android phones these days, you will be able to easily test this problem. Take someone’s charging cable and try it with your Galaxy S8 or Galaxy S8+ Plus. If it’s charging, you just need to get yourself a new cable. For some inspiration on choosing a new Galaxy charging cable.
If you haven’t found a solution that works for you by now, things are just beginning to complicate.
Galaxy S8 not charging – grey battery symbol due to battery problems
So, it wasn’t the charging doc and it wasn’t the charging cable either. The only thing left to suspect is the battery itself.
At this point, there are two things you can try:
- Remove the battery
If you have even the slightest idea on how the Galaxy S8 or Galaxy S8+ Plus are built, you already know. It’s going to be a bit more complicated than with other phones, but not impossible. Do your best to remove the battery, put it back, and then see if it charges properly. If not, try our next solution.
- Perform a low battery dump
For this process, you just need to follow these particular steps:
- Turn on the device and access the Dialer;
- Type in the following characters: *#9900#;
- Scroll down until you identify the Low Battery Dump option;
- Select the option and tap on Turn On;
- Complete a wipe cache partition.
And you should have solved the problem. Let us know in the comments below how did it work for you!