The charging issues of Galaxy S8+ Plus smartphones can manifest in different ways. After discussing the slow charging or the device won’t turn on after charging problems, the time has come to tackle the grey battery problem.
Whether the malfunction manifested out of the blue or you accidentally dropped the smartphone and then you started to notice the not charging grey battery notification, we’re going to discuss the potential causes and the solutions you have at hand:
- Check the USB port
When dust or any kind of debris builds around the USB port, the connection between the charger and the Galaxy S8 or Galaxy S8+ Plus could be impaired. You should suspect this possibility especially if the grey battery symbol showed up right after you dropped your device. Such mechanical shocks can dislocate the debris and move it closer to the USB connection, blocking the charging process.
Luckily, the fix for this problem is relatively simple as you only need a needle or a paper clip to clean the area. As long as you don’t push too hard and deteriorate the charging pins, you should be able to clear the port and make the notification go away.
- Initiate a System Dump
Just like the name suggests, a system dump implies dumping everything from your system folder. By doing so, you will debug the panel and, hopefully, the charging will go on smoother than before.
Here’s what you need to do:
- Access the dialer window;
- Type the following code (*#9900#);
- Select, from the bottom of the page, the option Low Battery Dump;
- Select Turn On.
And wait for the system dump to roll on.
- Ask help from a professional
If you’ve come to this point and you’re still seeing the grey battery icon, there’s little you can continue on your own. The safest way to proceed would, therefore, be to take your phone to an authorized service. A professional technician could be able to solve the problem or decide that you need to change the battery. Especially if your Galaxy S8+ Plus is still under warranty, do not hesitate to take advantage of it.