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Google Pixel And Pixel XL Not Receiving Messages

Many owners of the new Google Pixel and Pixel XL have remarked on the handsets tendency to refuse or lose incoming text messages. It has also be reported that the device sometimes fails to send messages successfully.

Here we outline the two main problems that cause the disruption, and suggest some possible ways to try and correct the malfunction. Apparently the both the Pixel and Pixel XL have particular troubles when receiving text sent from an iPhone. They also cause confusion when sending messages to Android devices, Windows phones and other non Apple handsets, as messages can often be sent automatically as an iMessage.

This can be an increasingly common problem for people who are using the same Sim card from iPhone to a Pixel or the Pixel XL. Here we provide a few ways in which you can correct these issues and get your messages working perfectly.


Try following this step by step guide to get started:

  1. Firstly, put the Sim card back into your iPhone.
  2. Ensure the iPhone is connected to a data network. LTE or 3G are examples.
  3. Go to settings.
  4. Go to messages.
  5. Turn off iMessage.
  6. When you put this Sim back into your Pixel or Pixel XL it should keep the setting and now be fixed. Messages should come through just fine.


If you no longer have your iphone and can’t turn iMessage off, you will need to Deregister iMessage. Follow these steps when you reach the Deregister iMessage page:

  1. Find the “no longer have your iPhone?” heading at the bottom of the page.
  2. Below this line, there is a field that allows you to put in your phone number.
  3. Select region and proceed to enter your phone number.
  4. Click Send code.
  5. Use the code you receive in the “enter confirmation code” area and click Submit.
  6. The deactivation should then be complete.


Upon completing these steps you should be able to receive all test messages to your Pixel and Pixel XL from anyone including iPhone owners.



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