The grey battery symbol is something we often hear talking about, especially when it comes to Galaxy S8 and Galaxy S8+ Plus battery problems. Whether you accidentally drop your phone or it just starts vibrating out of the blue and then you see this symbol popping on the screen, it can happen.
When you end up in this situation, you probably want to know both the causes and what can you do about it. If you’re lucky, it’s just a damaged charging port or a malfunctioning charging cable. It can also be some dust or debris in the charging port preventing a proper connection.
Whether it’s a simple problem or something more serious, the following solutions will help you understand what you’re dealing with:
- Take out the battery – if you take it out and then but it back after some time, it could charge normally. Some users did it and it worked for them. The problem, however, is that Samsung Galaxy S8 and S8+ Plus are particularly designed that it is much harder to take out the battery, at least compared to other models. Nevertheless, it is not impossible, so you might want to try it and see for yourself.
- Change the cable – if the grey battery icon on Galaxy S8 and Galaxy S8+ Plus doesn’t go away and you just can’t seem to be able to charge your smartphone, try a different charging cable. If you’ve borrowed one and it worked, it’s time to get yourself a new Galaxy cable charger.
- Clean the USB port – this port can easily trap debris inside so especially if you recently dropped the device and then started to experience the grey battery problem, check it out. The impact of the fall might have moved some of the debris that was piling up in there, thus blocking the connection with the charger. Luckily, it takes as little as a paper clip or a thin needle to gently clean inside the USB port. More often than not, this seems to fix the problem with ease.
- Try a low battery dump – by cleaning the system dump, you could get over this issue:
- Start the device;
- Access the Dialer window;
- Type *#9900#
- Scroll down until you find the option Low Battery Dump;
- Select Low Battery Dump;
- Select Turn On;
- Complete a Wipe Cache Partition.
These are the basic measures that you can take on your own when the Samsung Galaxy S8 or Galaxy S8+ Plus doesn’t want to charge. If none of these made the grey battery icon disappear, consider asking a pro to look at your smartphone. It may be something more serious that requires a specialized approach.