For some Galaxy Note 5 owners, it’s been suggested that there’s a black screen once you turn on the Samsung Note 5. Even though the lights show in parts, the screen stays black and nothing comes up. The issues with the Samsung Note 5 screen won’t turn on happens at different times for many different people. Below we’ll explain a few different solutions to fix the blank screen problem on Galaxy Note 5. Read the directions below to learn how to fix the black screen on the Galaxy Note 5 not turning on problem.
Boot to Recovery Mode and Wipe Cache Partition
Below are instructions on how to get Galaxy Note 5 into Recovery Mode by booting your phone:
- At the same time, hold the Home, Volume Up and Power buttons.
- When your phone vibrates, release the Power button, but still hold on to the other buttons and wait until you see the Android System Recovery screen show up.
- Now with the “Volume Down” button, go to “wipe cache partition” and select it with the Power button.
- Once the cache partition has been cleared, your phone will start to reboot.
Factory Reset Samsung Galaxy Note 5
If you couldn’t fix the problem using the solution above, then try to solve the issue by completing a factory reset on your Note 5. To Factory Reset your Note 5, go to the Notification screen, and tap on the Gear icon to get to the Settings page. From the Settings screen, tap on Backup and then Reset that is shown below User and Backup and select on Factory data reset.
Get Technical Support
If the two solutions above didn’t help fix the Galaxy Note 5 to turn on from black screen, we recommend that you take your phone to your wireless provider and have them check it out. If the phone is said to be defective, there’s a good change that a replacement phone will be given until your Note 5 is fixed.