The Samsung Galaxy S8 and Galaxy S8+ Plus are generally pretty steady. Nevertheless, they can show glitches too, at different instances in time. An unresponsive display is one of them so if you just pressed the button to wake up the screen, you’ve seen the soft keys lighting up like normal, yet everything else remains black, you might be having a problem.
Which one exactly is it? Hard to tell, as different people report dealing with a Galaxy S8 that won’t turn on at random times. We always suggest them to first power up the device, plug the charger and see if it was a drained battery. But if you’ve come this far, you probably tested this one out without success.
Coming up next, are five other things you could try and that should help your display wake up:
#1 – Press the power button several times
By doing so, you test if it’s a problem with this button or not. If you did it several times in a row, just like we suggested, yet the issue hasn’t been fixed, you’re not out of options, for now.
#2 – Try a wipe cache partition
By entering the Recovery Mode and performing a wipe cache partition, you should be able to rule out software malfunctioning. Here’s a comprehensive guide on how to clear cache on Galaxy S8.
And here are some brief instructions on what you are expected to do:
- Turn off the phone and get it into Recovery Mode;
- When the phone vibrates, release the Power button;
- Keep holding the Volume Up and Home buttons until you see the Android System Recovery screen;
- Highlight your “wipe cache partition” option through the Volume Down button;
- Run the command through the Power button;
- Wait for it to perform the wipe cache partition and reboot.
#3 – Access the Safe Mode
By booting into Safe Mode, you bypass a couple of third-party apps installed on your Samsung Galaxy S8 or Galaxy S8+ Plus that could block the display. That’s because this running mode relies exclusively on several pre-loaded apps and basic services. Here’s your detailed guide for starting this out: how to boot Galaxy S8/S8+ Plus in and out of Safe Mode.
And here are the two essential steps involved:
- Press the Power button and hold it until the Samsung screen appears;
- Release the Power button and press and hold the Volume Down key.
#4 – Bring it to factory settings
By performing a factory reset you are getting rid of all the data piled up on your smartphone, including the apps or processes that were leading to an unresponsive screen. As you can imagine, you need to back up some data that you don’t want to lose, so you will be able to restore it once your smartphone starts functioning again.
This guide to factory reset Galaxy S8/S8+ Plus will show you what you have to do.
#5 – Ask for technical support
By going to an authorized service and asking the help of a professional team, you get rid of all the stress and lost time you might have to deal with if you choose to keep investigating on your own. The above measures are the most common options you have at hand.
If your display won’t turn on, let the pros handle it. A technician might as well decide that they have to replace the device. If your Samsung Galaxy S8 or Galaxy S8+ Plus is under warranty, why are you still here, reading all this?