No day passes by without you checking your Snapchat account at least once? Did you use to do it without problems, right from your Samsung Galaxy S8 or Galaxy S8+ Plus, until recently? If all of a sudden, this app has beginning to make your smartphone restart or even shut off, freeze, reboot etc. the problem could be more serious.
If you want to play it safe, check your warranty and save money by going to an authorized service. Explain them when did the problem start and how it manifests – make sure you specify that the phone keeps restarting with the Samsung logo on the display. And then, you wait for the technician to come up with a solution. If it really is something seriously damaged about the device, the warranty can be your greatest help.
If you cannot stand to sit back and wait for others to troubleshoot, you can follow our solutions from this article:
You can suspect the Android operating system
A smartphone that reboots or restarts like crazy soon after a firmware update is not a new thing. Have you installed a new version of firmware recently? That’s one possible cause for your Snapchat app to keep restarting your Samsung Galaxy S8 or Galaxy S8+ Plus.
Solution: back up all your data the soonest you can and perform a complete factory reset of the device.
By deleting all the data on it, you’re returning to the original settings. From there, you can start configuring and personalizing it, bringing back your archived data, installing new software and seeing how it goes.
Read this guide with factory reset instructions for Galaxy S8+ Plus and you’ll know what you have to do.
You can suspect the Snapchat app itself
If no major software updates happened lately, it could be the app itself to blame. Even if you’ve been using Snapchat on your Samsung Galaxy S8 or Galaxy S8+ Plus for quite a while without any other problems. It could be that the app went through a faulty update.
Solution: boot the device into Safe Mode and investigate any potential problems from there.
With the Safe Mode turned on, you are basically putting the device in a safe environment. It works only with a couple of pre-loaded apps, you can remove bugs, securely uninstall everything you want, and bypass all kinds of problems you’re encountering when running in the normal mode.
Feel free to use the Safe Mode every time when a particular app – like Snapchat – makes the phone restart over and over again. Or when you’re dealing with other apps that stopped working.
To enter the Safe Mode, you will have to:
- Completely turn off your Samsung Galaxy S8 or Galaxy S8+ Plus;
- Tap on the Power button and hold it until the device reboots;
- When the screen lights up again and you see the Samsung logo on it, release the Power button;
- Switch to the Volume quieter button as fast as you can and hold it until you are asked to introduce the SIM pin;
- Make sure that you see a Safe Mode logo at the bottom left corner of the screen and type in your SIM pin.
Now you’ve accessed this special running mode. You can start looking around and investigate to see what causes your smartphone to keep restarting every time you launch the Snapchat.
If you need some more details on how to turn the Safe Mode On and Off, take some valuable tips from here. Oh, and, do share with us, when you find out, what was the cause in your particular situation?