Call problems are annoying and frustrating, even on a Samsung Galaxy S8 or Galaxy S8+ Plus. That’s because you can’t really tell when it’s going to hit you and perhaps you need to make an important call or you’re waiting for just as an important call. With the primary purpose of a smartphone being the one to provide voice services, it kind of sucks when you can’t rely on it.
As our readers report, call problems on these devices can manifest in different ways, on different occasions. Whether you can’t make calls, receive calls, or you don’t have access to any of these, the following suggestions should help you.
As a heads-up, it matters a lot when you are dealing with call problems and how exactly are they manifesting. You can’t get calls at all? Or you happen to pick up and the call drops after a few minutes of you being on the phone? Depending on these details, it could be a network issue, a poor Internet connection, or even a malfunction experienced by the carrier. But let’s get to the details:
Do you have signal? Check the bars
When you can’t make or receive calls, first, you need to check the signal strength. The less signal bars you have, the lower the chances to have a great voice service in place. That’s because you are picking up wireless signals from the wireless towers in the nearby. Whether that signal is impaired or you’re too far away, the signal will drop, and so will do your calls.
If that’s the case, try to reset the phone. It could be just a minor glitch, not a weak signal from the wireless towers. This Galaxy S8 reboot guide will also help you.
Do you have a wireless connection? Check the Airplane mode
The Flight Mode is often a silly culprit for not being able to make calls. If you have accidentally turned it on, the wireless connections on your device will be shut down, hence the impossibility for your phone to connect to the signal towers:
- Drag down the Notifications bar;
- Select the Settings icon;
- Tap on Flight Mode;
- Toggle the switch to Off.
Now you have reactivated the wireless communication and if that was the problem, your phone should be OK once again.
Are you on a functional network? Change the network mode
Another attempt to fix calls would require changing the network that your device uses. If your Galaxy S8 is only functional on a specific network, play around with the options from the Settings and see what you get:
- Drag down the Notifications bar once again;
- Tap on Settings;
- Go to Mobile Networks;
- Select Network Mode;
- Select WCDMA/GSM.
What if the problem is not at you? Check for outages
If there’s an outage in your area, all your efforts are for nothing. And most of the times, this is actually the cause. The cellular service entered into maintenance mode and services are down for a while. If that’s the case, all you have to do is to sit and wait for them to back up the network. But you’d better ask around, so you know exactly what you’re dealing with.
Have you forgotten anything?
This is an embarrassing problem, yet it can happen to any of us. Your account may be inactive because of not paying a bill, not paying it on time, the payment data not being actualized in the carrier’s system and so on. Best to call the wireless carrier (be it AT&T, Sprint, Verizon etc.) and ask if your wireless account is still active. If it is, you can still ask them a bit of help or indications regarding why you cannot make or receive calls.
Finally, let your phone do its job
When nothing works, as a last resort, set your Galaxy S8 or Galaxy S8+ Plus to automatically scan for networks. That way, if you are in an area without range, as you keep moving, the device will look for an active network on its own. Especially if you’re in a remote area or if you’ve just been crossing from one country to another, you can expect to take a while until you get the voice service back.
So, it is best that you let the smartphone automatically scan for and connect to the most convenient network, by following these tips:
- Turn on the device;
- Open the notifications panel;
- Tap on the Settings icon;
- Select Mobile Networks;
- Go to Network Operators;
- Tap on Select Automatically;
- Let the device scan for whatever networks are within range.
Still out of luck? Time to go to an authorized service…