Did you just buy a Samsung Galaxy S9 and Galaxy S9 Plus Smartphone and you are suspecting a texting issue? It turns out you might not be the only one who is experiencing texting issues on Samsung Galaxy S9 or Galaxy S9 Plus. Checkout on the web and you will realize very many people are also experiencing the same issue. We will educate you on something new before you start freaking out and complaining that you made the wrong choice.
This is an issue that more often has a particular pattern with text message problems on Galaxy S9 and Galaxy S9 Plus. Most of the times, it manifests by not being able to receive messages that are sent by iPhone users. Also, you might not be able to send a text message to those who are not using the iPhone. This same issue applies to people who have used iPhone before they acquired Galaxy S9 or Galaxy S9 Plus.
The common point here is the iPhone and by now you should be able to tell if here is where you belong. If you are not experiencing iPhone related issue, you should look for alternatives. You will find alternatives here on our website or you can as well check out directly at an authorized service provider. On the other side, if you had an iPhone before the galaxy device and you are experiencing problems receiving from iPhones and sending to non-apple devices….this is unfortunate but it’s not as bad as you might think.
The probable issue might be related to iMessage on Galaxy S9 and Galaxy S9 plus since you might have forgotten to deactivate the service after switching the SIM. This is a major cause of the problem and we are yet to find out the reason why.
Note that if the IMessage is still active while you are sending messages, the SIM is on the other side doing it via the iMessage but on a non-Apple device that doesn’t allow this service. Therefore, your messages will not be sent. This is also the case when someone is trying to send you a message from an iPhone. The message is being handled by iMessage. You no longer have this service while using the Samsung device. Therefore, you might be wondering what it is you should do.
How To Fix Galaxy S9 And Galaxy S9 Plus That Doesn’t Receive Text Messages
- Transfer the SIM from the new Galaxy device to the old iPhone device
- Confirm that you are on 3G or LTE
- Click Settings and select Messages icon
- Find iMessage option and ensure its deactivated.
Even if you don’t have access to your old iPhone device, all is not lost yet. You can still be able to do this on the web. Access the Deregister iMessage Page, and you will see the “No Longer Have your iPhone” option. Enter your number and the geographical location details and you will receive a deactivation code. Click on the send button and it will be delivered to your phone’s inbox. Enter the code into the confirmation code field and this will be all.
Once you have completed these steps, you will no longer experience the same issues again. In case the problems persist, let us know.