Huawei P20 users have raised concerns that their Huawei P20 keeps crashing and freezing. This is regardless of the application that they are running. In this article, we will take you through the procedure for fixing crashing and freezing problem on Huawei P20. The issues can be caused by various reasons. However, before you complete the following procedures you need to update the Huawei P20 to the latest software update. In case the problem of crashing persists, you might need to follow the following procedures to fix the issue.
Removing Apps That Cause Crashing Issue
Third party applications are a common reason as to why the Huawei P20 is crashing. To see if other users have been dealing with this issue, it is recommended that you check out app reviews on Google Play Store. The developers of problematic apps should be the ones to fix the issue causing app to crush. Therefore, it is not up to Huawei to solve the third party app issues. If the application is not fixed, then it is advisable that you get rid of the app.
The Memory Issues
Apps will randomly start to freeze and crash if you haven’t restarted the phone in several days. A memory glitch causes this to happen often. Therefore, simply restarting the phone might solve the issue. If the issue is still occurring, here is the procedure for dealing with it.
- Touch apps from the home screen.
- Select Manage Applications. To do this, you might be required to swipe right or left to locate the option.
- Select the application that is crushing often
- Select clear data and clear the cache.
Huawei P20 Factory Reset
If the issue has not been identified yet, you might have to restore the phone to factory settings. If you do this, you will lose the third party applications and data that you have saved on the phone. This also includes your Google account settings. Therefore, it is important to make sure that you have backed up the data and information that is on the device before you begin the reset process. Checkout our guide on the procedure for resetting Huawei P20 here.
Lack Of Memory Causing The Issue
The application that keeps misbehaving might be doing so because it doesn’t have enough memory to function well. Therefore, it is recommended that you try uninstalling unused applications and also delete some media files so as to free up the internal memory.