A system crash, even when it occurs on flagships like Samsung Galaxy S9 or Galaxy S9 Plus, will bring up a lot of questions. Sure, it would be super-simple if your smartphone decides to freeze and then crash every single time when you launch a specific app, because that means you can blame that app. Just the same, it would be great if you could spot a change in behavior after performing a firmware update because, again, you can tell the culprit. But what do you do when you can’t seem to identify any pattern of the system crashing on Galaxy S9 and Galaxy S9 Plus?
When the problem is general and pretty random and, just as importantly, when you know you haven’t performed any major software update in a while, you have one thing to try first. Go to the settings and search for any new OS versions available. After installing the latest operating system version that you have access to, monitor your Samsung device and try to see if the freezing or crashing on Galaxy S9 and Galaxy S9 Plus will disappear.
What can you do about a Galaxy S9/Galaxy S9 Plus keeps crashing system?
- You can bring it back to its factory settings;
- You can try to remove potentially malfunctioning apps;
- You can clear the cache memory of the device;
- You can try to supplement the RAM.
From all these options, the last one is the easiest to perform. Imagine that you don’t have a computer, so, it’s not like you can add physical extra RAM. But you can, instead, free up the internal memory by removing any unnecessary type of data. Apps that you haven’t used in a long time, photos you didn’t even remember you have in there, music you don’t want to listen to, and so on. The more RAM you can free up, the more RAM your Samsung Galaxy S9 or Galaxy S9 Plus will have at hand. Consequently, assuming it was just a lack of memory, the problems will soon after that vanish.
The next easiest thing you can try is the cache cleaning operation. This one should come in handy, especially when you’re not dealing just with crashes, but also with random freezing episodes and reboots. A restart can always make a difference, but if that’s not the case, proceed to clear the cache with the following instructions:
- Go to the Apps menu;
- Select Manage Applications;
- Next, select the app whose cache you want to clear;
- Use the options Clear Data, followed by Clear Cache;
- Repeat with any other apps whose cache you want to clear.
Now, if you are lucky enough to suspect a limited number of apps as the cause of your Galaxy S9 system crash, uninstalling them won’t be hard either. The key, however, is not to hurry and to make sure that you’re dealing with a faulty app before anything else. Our recommendation is that you open up the Play Store, search for that app, and spend some time reading the reviews from other users. You might have the surprise to discover a lot of people sharing your complaints in there, but you might also see no negative review. It’s your call what to do next, depending on what you find out. And don’t ignore if the developer is responsive or not, checking for any recently available updates!
Last but not least, when all else fails, the Galaxy S9 / Galaxy S9 Plus factory reset is the only thing in your power. Hoping that you had the time to back things up for later restore, we invite you to read more on how to factory reset a Samsung Galaxy S9 or S9 Plus and see what you get afterward!